Refund policy

At Essentolive Pakistan, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.

Eligibility for Returns

You may request a return or exchange if:

• You received a damaged product
• You received the wrong item
• The product is expired or defective
• The item is missing from your order

To be eligible:

• The request must be made within 3 days of receiving the parcel.
• The product must be unused, sealed, and in its original packaging.

Non-Returnable Items

For hygiene and safety reasons, the following items may not be eligible for return:

• Opened skincare or beauty products
• Used health products
• Items damaged after delivery by the customer

Return Process

To request a return:

1. Contact our support team with:
   • Your order number
   • Clear pictures/videos of the issue
2. Our team will review your request and guide you further.

You can contact us through:

Essentolive Contact Page

Refund Policy

Once your return is approved and received:

• Refunds may be processed within 5–10 business days
• Refunds will be issued through:
  • Bank transfer,
  • JazzCash/EasyPaisa,
  • or store credit (depending on the case)

Exchange Policy

If the issue is verified, we may offer:

• Product replacement
• Exchange with another item
• Partial or full refund

Order Cancellation

• Orders can only be canceled before shipment confirmation.
• Once shipped, the order cannot be canceled.

Cash on Delivery (COD) Orders

Customers are requested to ensure availability at the time of delivery. Repeated fake or refused COD orders may result in future order restrictions.

Contact Information

For any return, refund, or exchange queries:

At Essentolive Pakistan, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.

Eligibility for Returns

You may request a return or exchange if:

• You received a damaged product
• You received the wrong item
• The product is expired or defective
• The item is missing from your order

To be eligible:

• The request must be made within 3 days of receiving the parcel.
• The product must be unused, sealed, and in its original packaging.

Non-Returnable Items

For hygiene and safety reasons, the following items may not be eligible for return:

• Opened skincare or beauty products
• Used health products
• Items damaged after delivery by the customer

Return Process

To request a return:

1. Contact our support team with:
   • Your order number
   • Clear pictures/videos of the issue
2. Our team will review your request and guide you further.

You can contact us through:

Essentolive Contact Page

Refund Policy

Once your return is approved and received:

• Refunds may be processed within 5–10 business days
• Refunds will be issued through:
  • Bank transfer,
  • JazzCash/EasyPaisa,
  • or store credit (depending on the case)

Exchange Policy

If the issue is verified, we may offer:

• Product replacement
• Exchange with another item
• Partial or full refund

Order Cancellation

• Orders can only be canceled before shipment confirmation.
• Once shipped, the order cannot be canceled.

Cash on Delivery (COD) Orders

Customers are requested to ensure availability at the time of delivery. Repeated fake or refused COD orders may result in future order restrictions.

Contact Information

For any return, refund, or exchange queries: